All orders are processed in the order they are received and are shipped within 24-48 hours Monday- Friday. Orders received on Friday after 8:00 am EST will be shipped the next business day.
***Please note due to inventory reconciliation, orders are not processed during the first 2 business days of every month. In addition, orders are not processed on Saturdays and Sundays. Please keep this in mind for estimated time of delivery.***
We can ship to virtually any address in the world as deemed by the carrier.All orders are shipped via FedEx or UPS, therefore arrival time will be based on your area and carrier. All products are shipped from Decatur, Georgia. Restrictions may apply to some products due to international regulations.
When you place an order, we will calculate shipping rates for you based on the availability of your items and the shipping options you choose. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. Shipping charges are non-refundable due to these funds being collected by the carrier. Customers will receive a tracking number via e-mail confirming that your order has been shipped.
Please contact our Customer Service Department at firstname.lastname@example.org or call us at (800) 535-8683 Monday-Friday 8:30 am-5:30 pm EST for any questions related to your order.
*Free Shipping promotions only apply to the U.S. (excludes Hawaii and P.R.). Order total must meet minimum amount after discounts and before taxes for promotion to apply.