All orders are processed in the order they are received and are shipped within 24-48 hours Monday-Thursday. Orders received on Friday after 8:00 am EST will be processed the next business day. Due to COVID-19, orders may experience a 2-3 day delay in order processing.
Due to COVID-19 and holiday order volume, some carriers are experiencing heavy delays in updating tracking information. Our team is working diligently to process orders to ship as quickly as possible, however carrier shipping delays are outside of our control. Once your order receives tracking information, adjustments are unable to be made due to your order being in transit.
We can ship to virtually any address in the world as deemed by the carrier. All orders are shipped via FedEx or USPS, therefore arrival time will be based on your area and carrier. All products are shipped from Decatur, Georgia. Restrictions may apply to some products due to international regulations.
When you place an order, we will calculate shipping rates for you based on the availability of your items and the shipping options you choose. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. Shipping charges are non-refundable due to these funds being collected by the carrier. Customers will receive a tracking number via e-mail confirming that your order has been shipped.
For questions related to your order, please contact our Customer Service Department at firstname.lastname@example.org or visit our Contact Us page.
*Free Shipping promotions only apply to the U.S. (excludes Hawaii and P.R.). Order subtotal must meet minimum amount AFTER discounts are taken and before taxes for promotion to apply.